Requesting Access to Properties

What is the Manage Access button?

The Manage Access button appears on the Properties page (sometimes called the “All Properties” page) for certain users.

It lets them ask your organization to change which properties they can see (either add more properties or change their current set) when they can’t change that themselves.

Who sees the Manage Access button?

The button is shown only when all of the following are true:

• The user is a View + Add or Editor user.
• The user has limited property access (they only see a specific set of properties assigned to them, not all properties in the account).

So in practice: only Viewers and Editors who have limited property permissions see the Manage Access button.

Where is it and what does it do?

Location: On the Properties page, in the top bar next to the filters and search. It appears in the same spot where other users see Add Property.

When the user clicks Manage Access, a menu opens with two options:

1. Request access to properties

   Opens a support message form with a pre-filled subject and short message so they can ask for access to additional properties (e.g. properties they don’t currently see).

2. Request changes to my access

   Opens the same support form with a pre-filled subject and message so they can ask for changes to their current property access (e.g. add some properties, remove others, or switch to a different set).

Why it’s there

Users with limited property permissions can’t change which properties they see. Only Admins/Staff (or whoever manages users in your organization) can assign or change that list.

The Manage Access button is the way those users can:

• Ask for more properties to be added to their account.
• Ask for different properties (e.g. swap one set for another).
• Ask for changes to their current access (e.g. remove a property they no longer need).

Summary