Giving Feedback on Pivott
In this article
Thank you for your help
Thank you for being one of the first users of Pivott!
As part of our private beta, you’re getting early access to an application still under development. While we’re working hard to add new features and fix issues weekly, you may encounter occasional bugs or unexpected behavior.
For our full terms, visit https://www.pivott.io/terms.
Your feedback is crucial to helping us improve and refine Pivott. We greatly value your input and encourage you to share your thoughts to enhance the user experience.
Here’s a step-by-step guide to sharing your feedback with us.
How to give feedback
Using "Contact Support"
In the Pivott app, you can contact us in two ways:
- Select Contact Support from the sidebar to access our in-app help docs and contact form.
- Click the message bubble icon to open the same page directly.
Send us an email
Email us at help@pivott.io with the subject line "Beta Feedback." Share your experience, report issues, or suggest improvements—we’d love to hear from you!
Reach out to your account manager
Your company will be assigned a primary account manager. If you have their contact details, feel free to reach out directly—they’ll share your feedback with our product and engineering teams.
Helpful things to include
Be specific
When giving feedback, be as specific as possible. For example, mention the exact feature, page, or function, like: "On the login page, I received an error message when entering my credentials."
Include screenshots or recordings
If possible, attach screenshots or screen recordings to help illustrate the issue or suggestion. Visuals make it easier for us to understand the problem.
Describe your experience
Share your overall experience with the app. What did you like? What didn’t work well? Any bugs or glitches? Your feedback will help us prioritize improvements!
What to expect from us
Here's what you can expect from our support team when you submit feedback:
Acknowledgment of receipt
Once we receive your feedback, we’ll acknowledge it promptly. While we may not provide an immediate solution, rest assured your input is being reviewed by our team.
Thorough evaluation
Our team will review your feedback carefully, assess the impact of your suggestions or issue reports, and prioritize them accordingly.
Updates on progress
Depending on the feedback’s complexity, we may need time to investigate, implement changes, or develop solutions. We’ll keep you updated on our progress.
Resolution or explanation
For reported issues, we'll work to resolve them quickly. If a fix takes time, we’ll explain the delay and provide an estimated timeline. For suggestions or feature requests, we’ll share our considerations and any decisions about implementation.
Follow-up
After addressing your feedback, we may follow up to confirm the changes have improved your experience. We value your ongoing input and appreciate any further insights you may have.
Continuous support
We are committed to continually improving our application. After addressing your feedback, our team remains available for any further questions, issues, or suggestions.